GENERAL SUMMARY

Provides support to the department by working closely with supervisor/manager to meet the needs of the internal and external guests. Coordinates and trains team members on work duties and departmental policies and procedures. Performs a variety of duties in general maintenance and housekeeping at the Viejas Outlet Center, Bingo Hall, administrative buildings, and training center.

CORE SCOPE OF POSITION

• Coordinates the work of team members.
• Develops and maintains scheduling of staff to meet and/or exceed department service requirements.
• Resolves problems or refers matter to supervisor/manager.
• Observes and documents team member’s guest service and technical performance.
• Trains team members on departmental policies and procedures and documents the training.
• Assists with ensuring that departmental policies and procedures are followed.
• Ensures staff is aware of marketing promotions and changes related to Viejas Enterprises’ policies and procedures.
• Schedules and completes carpet shampooing and extraction.
• Maintains all floor equipment in good working order.
• Maintains professional demeanor and communication.
• Maintains consistent attendance, punctuality, and appearance that contribute to a high level of team performance and guest service.
• Responds in a timely manner to trouble calls such as store issues, leaks, lights, restrooms, etc.
• Responds to maintenance emergencies as needed.
• Documents call incidences as appropriate.
• Assists in preparing the facilities for special events, including setting up and taking down chairs for shows in the Show Court and Park.
• Ensures housekeeping and maintenance equipment are maintained and available for use.
• Works with Purchasing to order housekeeping and maintenance supplies and equipment.
• Responsible for reading any departmental memos and staying current on any Enterprise and Outlet Center policy or procedure changes.
• Attends training classes required.
• Understands and practices good safety and sanitation procedures.
• Handles cleaning chemicals as directed using proper formula for their safe use at all times. Refrains from depositing harmful products into sewage system.
• Ensures a clean and safe environment is maintained.
• Performs other duties as assigned.

• Maintains interior and exterior walls and surfaces by painting, plastering, and/or general repairing, including benches, chairs, and tables.
• Maintains, installs, and repairs plumbing systems throughout the facility.
• Inspects, cleans, repairs, and/or replaces roofs, floor and ceiling tiles.
• Adjusts heating and air conditioning thermostats.
• Ensures proper working condition of doors and windows; replaces or repairs as necessary.
• Inspects buildings, facilities, and equipment to determine needed repairs; makes or recommends repairs or alterations as needed.
• Washes, scrapes, and sands interior and exterior hand railings and cleans the bronze statues.
• Cleans/moves furniture and washes windows occasionally.
• Cleans light fixtures as required.
• Empties trash cans and dumpsters throughout the center.
• Picks up and bales cardboard as needed.

• Assists with estimating, material takeoffs, and maintaining files of specifications.

INTERACTION

• Interacts with guests and peer groups.

SUPERVISION

• Is a working lead, assisting with training, assigning tasks, and monitoring work performance of team members.

EDUCATION/CERTIFICATION

• Requires high school diploma.
• Possesses or acquire certified license to operate trash compactors and cardboard balers.
• Possesses or acquires license to operate a forklift.
• Valid California driver’s license preferred.

EXPERIENCE

• 5 more years of related experience and/or training.
• Experience working with small electrical, plumbing, carpentry and/or related building trades.

KNOWLEDGE AND SKILLS

• Ability to lead and mentor a team.
• Knowledge and proper use and maintenance of hand and power tools related to job functions.
• Good verbal, written, and interpersonal communication skills.
• Ability to multi-task.
• Must be able to follow direction and work as a team.
• Must be able to work in a fast paced environment.